Auto Triage with Atlassian Intelligence

[Matthew Mathis]

The Ai Triage feature, in beta, is quite useful for support requests that are emailed in. I would like to auto triage all incoming support requests that come through email. Is this possible?

[Tushar Gohel]

Hello @Matthew Mathis 

Thank you for reaching out to the Atlassian community. You can give it a try following this article -->

https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/agent-onboarding#diving-into-issues

You can use Communicate with the customer and use Transition Issue from this document to do the Auto Triage.

Thanks,

Tushar