Auto set of "Customer Request Type"

[Bruce Wiener]

Hi,

In Jira Service Desk, if a ticket is changed to "Submit to Development" as type "Error", if the field "Customer Request Type" is not also set to "Error", the end user submitting the issue will not be able to see all details of the ticket.  Is there a method to automatically set the field for "Customer Request Type" equal to the issue type?

Best Regards,

Bruce

[Mark Segall]

Hi Bruce,

Welcome to the community.  Yes, you can use automation to automatically set the request type upon creation.