Automate linking an asset when creating a service management ticket

[Bruno Colin]

Hello,

I am creating an automation rule to detect an asset that is "expiring" and creating a ticket for its renewal.

What is working:

• having an automation rules that is scheduled
• having a "for aql" rules that detect the matching asset ("expiry date" >= now() and "expiry date" < now(30d))
• creating the ticket and being able to reference the object name

What is not working:

• populating the "linked asset" field with the asset

Some context:

The "linked asset" is a custom field that allows to select an asset (type: Assets objects)

If I create the ticket manually I am able to fill the field.

But for some reason I am not able to fill the field in the automation.

The error is as follow:

"Unknown fields set during create, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -Linked assets (customfield_10066)"

After some search, the error is when the field is not available on the creation screen which is not the case here.

The json is as follow:

{
"fields": {
"customfield_10066": {
"key": "TCI-66"
}
}
}

Any help would be appreciated.

[Prasad Rambanam[ACIS]]

@Bruno Colin did you find way to do this ? we have similar requirement.

[Riley Venable]

You can use the AQL functions, references, and AQL to populate the "linked asset" field with the asset. For example, you could add multiple object references to a custom field attached to an object, and then search those references for a specific key: object HAVING inboundReferences(Key IN (${MyCustomField${0}})) Or a specific label, by using dot notation: object HAVING inboundReferences(Label IN (${Portfolios.label${0}})).