Automated email notification

[Aftab_Akhtar]

Hi, 

I have set up automation rules in Jira service desk. For example one is if the customer has not responded to a helpdesk in 5 days an email goes out to the customer to take a note of this.

The issue is that when these emails go out they show that they come from me. 

Is there a way where i can change it so it shows that is shows that it came from the project or a different user? 

[Aftab_Akhtar · Accepted solution]

HI @Roman Kersky  i cannot see this option on my screen. is there another screen i can use? 

[Roman Kersky]

HI, @Aftab_Akhtar ) 

I see you are using the cloud ) Try this =)

[Aftab_Akhtar]

Thank you @Roman Kersky that seemed to work.

I assigned to a user. is there a way I can assign it show the project name shows? or does it have to be a user? 

[Roman Kersky]

user (

[Roman Kersky]

HI. You need  change user to system account

[Aftab_Akhtar]

hi @Roman Kersky  i do not have this screen i am afraid. is there another screen i can use?