Automatic approval by authorized user

[Faroek Sweet]

Hello Atlassian Community,

I would like to know if it's possible to automatically approve requests in Jira Service Management when the approval request is made by someone authorized based on their membership in a specific group.

The goal is to have certain approval requests automatically approved if the requester is already part of a predefined group, rather than requiring manual approval and notifications.

Has anyone set up such automation in Jira? 

Thanks in advance!

[Shatakshi Mete · Accepted solution]

Hello Faroek,

As per my understanding, it is possible to set up automatic approvals in Jira Service Management based on the requester's group membership. You can create automation rules using Jira’s Automation for Jira feature. The rule would check if the requester belongs to a specific group, and if they do, the request can be automatically approved without any manual process.

To follow the process, You need to configure the automation to:

1. Trigger when an approval request is created.
2. Check the requester's group.
3. If the requester is in the predefined group, the system automatically approves the request.

This can save time by skipping manual approvals.

I hope this information is helpful.

[Faroek Sweet]

Thank you for your thorough answer, I can continue with this information!

[Jakub Koc]

Hi @Faroek Sweet

It's just as easy as it sounds, your automation should look something like this:

[Faroek Sweet]

Thank you for providing the visual.