Hello!
I have a question: I want the following logic to be executed via a workflow (not automation)
Logic: If a work item is in the "Done" status with a "completed" resolution, and the customer comments, then move the task to the "Reopened" status
How to implement this via a workflow?
@Іванюк Арсен Welcome to Atlassian Community!
Without automation you have to set up a trigger in workflow, then only it automatically transition issue to re-open status. Trigger feature is for Git request lik Pull , merge. etcc.
I don't think it's possible without an automation rule.
OR you have any plugin like Scriptrunner , you can create a listner.
This is only possible with automation.
Or you need to see if 3rd party app are able to do this based on extra workflow functions.
Check, JMWE, JWT, scrtiprunner, etc...
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