Automatic transition after a customer comment

[Іванюк Арсен]

Hello!
I have a question: I want the following logic to be executed via a workflow (not automation)
Logic: If a work item is in the "Done" status with a "completed" resolution, and the customer comments, then move the task to the "Reopened" status

How to implement this via a workflow?

[Vikrant Yadav]

@Іванюк Арсен  Welcome to Atlassian Community!

Without automation you have to set up a trigger in workflow, then only it automatically transition issue to re-open status. Trigger feature is for Git request lik Pull , merge. etcc.

I don't think it's possible without an automation rule.
OR you have any plugin like Scriptrunner , you can create a listner. 

[Marc - Devoteam]

Hi @Іванюк Арсен 

This is only possible with automation.

Or you need to see if 3rd party app are able to do this based on extra workflow functions.

Check, JMWE, JWT, scrtiprunner, etc...