Automatically add an attachment to a work item with a specific request type

[Fabian_pallestrong]

Hello,

currently, users can fill out a form that is attached to a request type.

Is it possible to automatically add a specific attachment to the work item when the user fills out the form and the work item is created?

Is it also possible to automatically include this specific attachment to the work item when our support team changes the request type of the work item to this specific request type?

[Marc - Devoteam · Accepted solution]

HI @Fabian_pallestrong 

This could be done, then you need to have a storage location available than can be reached by the Cloud instance.

Within an automation rule based on issue creation use a web request action to add an attachment to the created issue.

The other option could also be done via automation and use the smae web request.

See the API Post attachment endpoint:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-issue-issueidorkey-attachments-post 

[Pallavi Shirodkar]

Hi @Fabian_pallestrong 

Jira doesn't natively support attaching a predefined file automatically upon issue creation.

You can use Jira Automation to attach a file.

Hope this helps!