Automation - Add Internal Comment In transition

[Steeve P_]

Hi everyone,

Trying to create an automation rule ...that so far give me few headache ...for not so much

The automation need to go through a transition, for which I have the comment field mandatory.

After few search , I found that adding the comment Before or After the transition in Automation wouldn't be possible, as it need to be updated at the same time.

So far... everything is correct

But when I try to add the comment by using

Additional fields Json , I'm never able to get an "Internal Comment"

Whatever properties or value used, comment is always public?

Did try simply with "public" : false

Either with Visibility / Identifier / Type / Value.

Would hope that if automation is able to put internal comment by itself, it should be something possible using this Json ?!

Regards

[Steeve P_ · Accepted solution]

Found the solution

Was all about the properties key

{
"update": {
"comment": [
{
"add": {
"body": "This is an internal comment",
"properties": [
{
"key": "sd.public.comment",
"value": {
"internal": true
}
}
]
}
}
]
}
}

[Marc - Devoteam]

Hi @Steeve P_ 

What are you trying to accomplish, an automated transition done by an automation rule.

But there is a mandatory comment required on the transition.

Is my understanding correct?

[Steeve P_]

Hi @Marc - Devoteam 

You're correct ,

So far I can reach every step ...everything work...except the comment that i want to be internal and not public.

Here is the screenshot of the actual Automation "Working"