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Help with auto comment on linked issue in Automation

Jarosław Kaczmarek
Contributor
February 6, 2023

Here is my automation:

2023-02-06 16_35_41-Window.png

Objective:
IF an agent selects "Yes" option from a proper field, THEN Look for ongoing Incidents AND Link the issue to the found Incident. FOR Current Issue comment with the last comment from the Incident issue.

 

Problem:

Everything works besides adding the comment. I tried with {{lookupIssues.comments.last. body}} and with ordinary {{lookupIssues.comments.body}}. All of these methods take ALL comments from the Incident and paste them as one in the comment section of the desired issue.

 

Q: 
Do you know any reliable method to transport comments from one issue to another? I'm currently working around this issue through additional automation run from the Incident (basically for linked issues I count how many comments there are, and if there is less than 1 comment, I populate issues with a comment- for obvious reasons this solution is not perfect)

 

1 answer

0 votes
Jeroen Poismans
Community Champion
February 6, 2023

Hi!

By means of an app I know that Elements C&S does this:
https://doc.elements-apps.com/elements-copy-and-sync/3.0/synchronisation/configuring-synchronisations/comments-tab

 

Regards,

 

Jeroen

Julie d_Antin _Elements_
Atlassian Partner
February 6, 2023

Thanks for the mention @Jeroen Poismans !

I see you're on Cloud @Jarosław Kaczmarek , so for issues that are already linked where you would like to synchronize information between them (like comments), you can see how to do it with Elements Copy & Sync Synchronization recipes here: https://doc.elements-apps.com/copy-and-sync-jira-cloud/app-configuration/synchronization-recipes

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