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Automation - IF specific forms attached

Myles Boyd
Contributor
October 24, 2024

I set up automation with the following condition

condition.jpg

 

Thinking this is ONE OF THESE FORMS condition.

 

However, a test ticket (with the Beklin Powered Hub form) shows 

 

The following issues did not match the condition:

 

So I'm guessing, this is actual ALL the forms not at least ONE.

 

Is there an easy way to do either INCLUDES ONE OF or an OR ?

 

The automation is 100% the same for each form, so, to me, bit silly replicating the automation for each one.

 

Thanks in advance

3 answers

0 votes
Gosia October 24, 2024

You can use a condition "Any form attached to the issue" and check if that would work.

0 votes
John Funk
Community Champion
October 24, 2024

Hi Myles,

Yes, the way you have it implies to me that ALL of them are required to be attached. 

0 votes
Myles Boyd
Contributor
October 24, 2024

Moved to using Request Type that does have an include of these option

 

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