Automation Rules for 3 Strike Rule in jira cloud

[Kishor Mudhili]

hello Team,

I'm new to JSM :):):)

i have checked few articals which is related to 3 Strike rules but these diff senarios.

i want to make it simple Rules.

when ticket status in Pending ( waiting for customer), we need to send 1st notifcation after update pending 24 Hrs

2nd notification 4 hrs

3rd notification 48 hrs exculde week-ends.

please help me to configure

[Darryl Lee · Accepted solution]

Hi Kishor - I'm not sure which articles you looked at, but this one is pretty comprehensive:

• Automation email 

It talks about both creating custom notifications using Automation, as well as the option to use the SLA functionality. There's a lot of great links there, but I will highlight a particular rule in Jira's Automation Library:

• When an issue remains for 5 days without an update → send a notification to the Assignee 

Hopefully that will give you a good idea on how you might be able to implement what you are trying to do.

[Kishor Mudhili · Accepted solution]

?