Automation Send Email "To" Error

[Stacey Fontenot]

I am trying to add an email in the "To" portion of the Automation Send Emails. The email is captured in the Request as Personal Email Address. In the body of an Send Email, I can reference the custom field as {{issue.personal email}} and works great. But when adding this to the "To" field, I always get an error and the custom field is deleted.

[Luiz Ricardo Pereira da Silva]

Hello @Stacey Fontenot
If possible, include an image of the automation structure so we can analyze it better.
Try changing the Smart Value to the field ID:

from {{issue.personal email}} to {{issue.customfield_xxxxx}}

The field ID is made up of at least 5 numbers and can be easily seen by accessing the field's global configuration in the URL itself.