I created an automation that, when a ticket is created in an ITSM project, automatically creates an identical ticket within a Jira Software project board. I also set up an automatic COPY for the fields I needed.
Now, I need to include the key of the original ticket from the ITSM project in the ticket created within the Jira Software project.
You can do that by using smart value, {{issue.key}} and {{triggerIssue.key}} would give you the issue key. Which one you should use depends on how you automation looks like, as long as the focus is on the initial ITSM issue then {{issue.key}} will do.
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If you have both at the same site (itsm y jira software), you can use a linked issue with "most recently created issue". With different sites you can use api rest ("https://your-site.atlassian.net/rest/api/3/issue/{{issue.key}}/remotelink"). Must have Application link with the destiny. It is a little more difficult by the async creation, but it is possible.
Best regards
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