Automation : how to attach attachment in email

[xinlin_peh]

how to attach PDF into email thru automation?

[Kai Becker]

Hi @xinlin_peh 

welcome to the community and thanks for your question.

I guess you want to attach an attachment to a mail for a customer? 
If so, it is not possible to send attachments. There is currently no feature in default JSM. You will need to install a 3rd party app to solve this.
Two of them for example are:

• Email this issue
• Enterprise Mail Handler

For further information I would recommend to vote and watch this Feature Request

[xinlin_peh]

hi @Kai Becker , i will like to attach an attachment to a mail for myself/ to my email. is there any step to do so?

[Kai Becker]

Hi @xinlin_peh 

could you please describe your use case a little bit more?

[Vladimir Horev _Raley_]

Hi @xinlin_peh 

You can send an attachment to email using our app Raley Emails Notifications.

Cheers,

Vladimir  | RaleyApps