Backup and Restore

[Ben Shaw]

We are new to JSM. We are still configuring our instance.

We would like to know how to manually backup an instance and enact a restore if we have something go wrong.

Is this possible and if so, how do we do it.

[Vitalii Rybka]

Hey Ben! Unfortunately, manual backup and restore isn't something you can do yourself with JSM Cloud - that's all handled by Atlassian on their end with automatic backups.

However, you do have some options for protecting your configuration work:

What you CAN backup:

• Export your project configurations (go to Project Settings > Export)
• Use the Site Export feature to get a snapshot of your data (though this is more for migration than restore)
• Document your configurations as you build them

If something goes wrong:

• Contact Atlassian support - they can restore from their backups to a specific point in time
• Use the "Recently Deleted" features to recover accidentally deleted items
• Project admins can restore deleted projects within a certain timeframe

Best practices while configuring:

• Test changes in a sandbox project first
• Make one change at a time so you know what broke if something goes wrong
• Keep notes on your configuration steps

Are you on Cloud or Server/Data Center? The options are different depending on your deployment type.