Best app for managing customer purchases and versions?

[Russ White]

Hello,

I am looking for an app or JSM add-on that would be able to manage what products our customers have purchased, as well as what version they are currently on. At the moment we are managing this by a spreadsheet, but I find that hard to keep fully up-to-date and there is no integration with JSM. I know I could probably use Confluence for this as well, but I would like to see if there is an app out there that is designed to manage/integrate into our JSM (other than Confluence).

I've done a quick search on the Marketplace for asset management apps and have found a few, but most look they are for tracking physical assets - laptops, tablets, etc. I'm sure there is probably a way to make that work, but I am reaching out here to see if anyone else in the community has had similar needs and what solutions you've come up with.

Thanks in advance!

Russ

[Jack Brickey · Accepted solution]

so is Premium tier out of the question? If not then this would offer asset management through Insights.

[Russ White]

Unfortunately, no. We won't be move to Premium tier anytime soon. 

[Mark Segall · Accepted solution]

Hi @Russ White - If you're willing to spend the money on a 3rd party app, you may want to explore upgrading your JSM license to premium.  Agree with Jack that from what you're describing, Insight should be able to handle the job.  

[Russ White]

Thank you @Mark Segall 

Unfortunately I can't make that call to jump to Premium, but I can certainly suggest it. I am currently looking at lower cost options in an app though. I think I may try out Asset Management for Jira and see if that will fulfill our needs for now. 

Any experience with that app at all?