Block portal-only customers from Portal?

[Yousif Hassan]

Is there a way to stop Portal-only customers registering to the portal and keep the only channel for tickets an email? 

Or does the purpose of the portal-only customer include the portal (hence the name). 

Any commentary/experience would be appreciated :) 

[Alex Koxaras -Relational- · Accepted solution]

Hi @Yousif Hassan 

You can't prohibit customers from visiting the portal. I mean this is a basic core JSM functionality. However what you can do to somehow achieve this is:

• Disable self signup for customer
• Edit email templates and remove any reference to the portal (like view my request)
• Hide the portal from the help center

The above I believe would be enough.

Let me know if the above did the trick.

Alex

[Yousif Hassan]

This is very helpful Alex - thank you :) 

[arielei · Accepted solution]

Hello @Yousif Hassan 

You can achieve what you want by editing the permission scheme and remove from "Browse Project" "Service Project Customer - Portal Access"


This will block the project to be visible on the portal to all customers.

[Yousif Hassan]

Thanks @arielei ! 

The portal/requests are already locked down - I just wanted to see if I could stop the portal-only customer registration process all together. 

[arielei]

Hey @Yousif Hassan 

see here:
https://support.atlassian.com/jira/kb/how-to-receive-only-email-requests-in-jira-service-management/

[Alex Koxaras -Relational-]

If you remove the browse project permission from the portal only customers, then they will not be able to create tickets via email.

[Yousif Hassan]

thanks all appreciate it.