Browse knowledge base

[Christian Meier]

We would like to use Jira Service Management for the customers of our software product. So far, we use Confluence for writing our software manual and I assumed I can offer this manual in the JSM project to our customers. Thus, I added the Confluence space as the knowledge base for the JSM project and the articles show up correctly when searching for keywords contained in the articles.

However, I found no way to let our customers browse the knowledge base. Did I miss something?

I found a post mentioning that I is not possible (https://community.atlassian.com/t5/Confluence-questions/Browse-Confluence-knowledge-base-from-customer-portal/qaq-p/809351). But as this post is from 2019, I'm not sure whether it is outdated.

Is it possible to let users browser the articles? The only workaround I found it to create a topic (https://support.atlassian.com/jira-service-management-cloud/docs/manage-visibility-of-topics-in-your-help-center/) and add the articles there without the possibility to structure/order them.

[Josh Costella · Accepted solution]

Hi @Christian Meier 

I would recommend going the Topics route initially and see how that works for your users. You can add multiple articles at once.

So, in your case, the topic could be something like "User Manual" and then you can add all the related KB articles. 

If that doesn't work, your only other option would be to turn on Anonymous access for the Confluence space but that opens up the space to anyone on the internet.