Bug Report: "Create Linked Issue" flow does not preserve screenshots

[John Votta]

Hi there - writing to report a bug wherein if I create a JSM ticket and add screenshots to it, then create a linked issue in another project (Jira), the screenshots from the original JSM ticket do not get persisted (they say "preview unavailable").

[Odd_lynice]

Hi John,

Welcome to the Atlassian Community

I am trying to understand how you did it and what is happening - I have replicated this on my test instance and this is what I see.

When I go and click on the link issue it will route me to the Jira Software project and I have the option to click on preview and it will show me the JSM issue including the attachment.

In your case - can you share a screenshot of what is happening?

Based on my test - the attachment will only be made available in the original ticket but not the linked ticket.

Theodore