Campo Request-channel-type en Filtros

[Ismael Nunez Gatica]

Estimada comunidad.

Necesito agregar el campo "request-channel-type" a mis filtros para poder exportar a excel.

Es posible?

[Angélica Luz]

Hello everyone,

Hope everyone is safe!

It has been a while since this question was posted and the workaround I shared required one If/Else for each property, but that's not necessary anymore.

There is a smart value that gets the value from the property and adds it to the read-only field.

{{properties."request.channel.type".value}}

I posted the step by step on the documentation below:

• Using the request-channel-type property on filters 

Hope it helps!

Warm regards,
Angélica

[Emily Guadalupe]

@Angélica Luz - I've been looking everywhere for more information on 'request.channel.type' and since it's not currently available via API, your answer was most helpful! Thank you!

[Angélica Luz]

Hello @Ismael Nunez Gatica,

Thank you for reaching out to the Atlassian Community!

The request-channel-type is an issue property and not a custom field, so it will not be possible to add it as a column in order to export it to excel.

The workaround for that would be to use automation that will validate if the ticket was created, for example, via Portal, and then add this information on a custom field.

In the example below, I created a new custom field called Channel (type Text Field (read only)). I'm using a company-managed project for the below steps, but in case you are using a team-managed, you can use the Short text field.

After that, on Project settings > Automation > Automation I created a new rule to validate if the request is created via Jira, then edit the custom field Channel with the value Jira, else, if created via Portal, then edit the field with the value Portal.

When: Issue created

New condition > If / else block > Add conditions > JQL condition

It will be necessary to create five of the if/else for the following JQLs:

request-channel-type = jira

request-channel-type = portal

request-channel-type = anonymousportal

request-channel-type = email

request-channel-type = api

Then > New action > Edit issue > Select the custom field > Type the desired value > Save.

After that, also add this field as a column on the issue search for you to be able to export in Excel:

Hope this helps!

Kind regards,
Angélica