Can I create a form which displays a text depending on which dropdown option they have selected?

[Daniel Nguyen]

Hi all,

I'm looking at sprucing up our customer portal. The idea will be that when users when they load up the portal, they will be given several options to choose from like below:

I want to be able to create a form that displays text depending on the dropdown option they have selected.

E.g.

When "Don't know how to connect to VPN" is selected it would just paste a URL with a guide on how to connect or if selecting "Error connecting to VPN" it displays some giving some basic advice to try first (such as restarting computer).

This is to avoid users having to log tickets when basic troubleshooting steps or guides accomplish what they need.

Is there a way to accomplish this in a simple manner? 

Thank you.

[Jehan Gonsalkorale · Accepted solution]

Hi Daniel, 

This is absolutely possible with Forms in Jira Service Management. You can create conditional sections with Forms. After the drop down menu, create conditional sections that appear based on whatever was entered. You can then enter in text or an info panel that will be visible based on that response. 

I got this working on my instance, so I can confirm that it is possible. 

So, to make sure the process is clear:

• Create a Form
• Add sections for each dropdown menu item
• Set "Show section" to "Conditionally" and select different responses for each
• Add whatever text or links you like for each one

Does this solve your problem? 

Best regards,

Jehan

[Daniel Nguyen]

That works perfectly. Thank you!

[Daniel Nguyen]

Hi Jehan,

I forgot that I would also like to know whether I can have different dropdown options show up depending on what they have selected in a previous dropdown.

E.g.

The form originally displays:

"Did you get a new phone" dropdown with answers Yes/no. That is all they see at this stage.

If they then select Yes 

A new dropdown pops up saying "Do you have still old phone" (Yes/No).

Otherwise if they select No

a different dropdown pops up asking further questions.

Is there anything built into Jira for that?

Regards,

Daniel

[Daniel Nguyen]

Sorry ignore me, I was using this conditional field wrong before. All good!

[Davide Orbitello]

I'm trying to do the same, but I cannot find how to make this.

In my helpdesk I have this dropdown menú, I would like to show a form when someone select a specific option. Is this possible?

[Karyna Tyrnavska _SaaSJet]

Hi, @Daniel Nguyen !

For your case, use Form Logic. So, you need to create a when/then rule with a dropdown and text field.

Try out the free trial for 30 days with full functionality.