Can I set up different customer satisfaction surveys by queue?

[Meghan Widdowson]

We have one Jira project only, which has an automated customer satisfaction survey set up for whenever a ticket is closed. 

I want to set up a different survey for specific queues under that one project, is this possible? 

[Yousuf Raza]

You need to use third-party survey tools that integrates with Jira to handle multiple surveys. Then, set up automation rules, like adding custom fields or labels to differentiate the queues you are referring to and set up conditions that trigger different surveys based on the queue condition. This approach ensures that each queue can have its own customized survey.