Can I stop responder alerts when an incident is assigned to someone?

[Matthew Rutledge]

We are setting up our JSM instance to handle our incidents and alerts, moving away from OpsGenie.  In testing, we have turned on the responder alerts, and these are working fine, but we would like to stop responder alerts from being created when someone is assigned to a ticket.  My team usually self-assigns tickets, so these alerts are unnecessary.  Is it possible to filter our alerts or something so assignee responder alerts are not created, but other alerts continue to come in as normal?

[Mark Higgins]

Hi @Matthew Rutledge 

AI'm ny site, Notifications have been moved under the person logged in.

Click on Niotifications and there is a section for Alerts:

Under Alerts there is a section for Assigned:

People could turn that off , and they would not get alerted.

However, they would not get alerted if anyone else assigns them to a ticket as well.

Hope that helps

Mark

[Matthew Rutledge]

This could work, but I believe the responder alerts would still be created, just not notify if this is the case (please correct me if not accurate).  It sounds like it's an all or nothing when toggling the 'responder alerts' in JSM, unless I'm missing something.