Can a JIRA ticket created from another board be duplicated or show in my team managed board?

[Jean Geraldine Gatus]

I have a team managed Kanban Board. Out team wants to have visibility on all tickets created by us or are assigned to our team from different boards.

Is there a way to auto duplicate or can 2 Jira tickets be shown in 2 boards? I'm thinking that when the following fields reporter, assignee, and or team is/are from our team, the Jira ticket that was created will be visible from our own board.

Thanks in advance for your help

[Mikael Sandberg]

Hi @Jean Geraldine Gatus,

Welcome to Atlassian Community!

No, team-managed boards cannot be configured to include issues from other projects, it can only show issues within the project. It is only work-managed projects/boards that can show issues from other projects since the board has a filter associated with it that can be changed. 

[Jean Geraldine Gatus]

@Mikael Sandberg thanks for explaining this. Do you have any recommendations on how can we easily monitor tickets related to our team?

[Mikael Sandberg]

If your team's tickets are across multiple projects and you want to stay with your team-managed project then your options are limited. You could create a filter that shows all the issues, or you could use an app like Structure or JXL.

The best option would be to move to a company-managed project, because then you will be able to configure the filter that the board is using so it can include tickets from multiple projects.

[Jean Geraldine Gatus]

Thank you Mikael for your help! Have a great day!

[Jean Geraldine Gatus]

@Mikael Sandberg Follow up question. Is it possible to have a company managed Software development Kanban board?

[Mikael Sandberg]

Yes, you can create both Kanban and Scrum boards in a company-managed project, and you can have multiple ones and mix them if you like. One example is if you have multiple teams working in the same project, you could have a board for each team.

[Jean Geraldine Gatus]

Thank you @Mikael Sandberg !

if I have a Kanban company managed board and I made Jira tickets from other board be visible to my board, can I have those tickets be shown in my timeline too?

[Trudy Claspill]

Hello @Jean Geraldine Gatus 

No. With the Standard subscription you have access to only the "basic" Timeline, and that can be used only with an agile Board that references a single project. The basic Timeline cannot display for Boards that references multiple projects.

[Mikael Sandberg]

No, currently Timeline is only designed for a single project, so if your board includes multiple projects the timeline will not be shown. You would have to use Plans instead, which is available on premium and up.

[Jean Geraldine Gatus]

Thank you!

[Chi Am _Addon-Solutions_]

Hi @Jean Geraldine Gatus

You just have to configure your filter well on each board.

[Trudy Claspill]

@Chi Am _Addon-Solutions_ 

Welcome to the Atlassian community.

The filter for a Team Managed project's built in board cannot be modified.

[Chi Am _Addon-Solutions_]

Hi @Trudy Claspill

Thank you for your message and yes indeed I did not notice that he was talking about a Team Managed project :)