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Can customers access a Service Desk Knowledge base with creating an account or logging in?

Cosmos Admin
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August 14, 2014

We need a KB solution where customers can browse the articles without having to create an account. Is this possible with JIRA Service Desk?

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Bhushan Nagaraj
Bhushan Nagaraj
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August 14, 2014

Hi Paul,

This should answer your question.

https://confluence.atlassian.com/pages/viewpage.action?pageId=432801251

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Cosmos Admin
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August 14, 2014

Thank you. That's what I was looking for, but not the answer I was hoping for :-( I completely agree with all the comments on that page. JIRA Service desk trial over, 10 minutes after it started! We'll keep using JIRA and Confluence though.

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Bhushan Nagaraj
Bhushan Nagaraj
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August 14, 2014

Hi Paul,

Please mark the answer "answered" if it helped resolve your query :)

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