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Can i create MTTR report in jira service desk?

Sandesh Shetty
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September 27, 2018

Can anyone help me to create MTTR report for business in jira service desk cloud?

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Sandesh Shetty
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September 27, 2018

@Nic Brough -Adaptavist-

MTTR = (Sum of Business resolve duration of all issues) / Total number of issues

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Nic Brough -Adaptavist-
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September 27, 2018

Possibly - you'll need to explain what MTTR is (I can think of eleven different things it might mean, nine of which might well apply to service desk) and what you want from it.

Sandesh Shetty
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 27, 2018

MTTR = (Sum of Business resolve duration of all issues) / Total number of issues

I want to do a graphical representation for this.

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