Can't create service desk account using inbox mail as outlook

[Bumjun Cho]

in the case of my inbox, I can't be connected with the Jira system.(jiRa Service Desk)

And I received message, "mail-server: Authenticate failed."

How can I do it? or Anything else to check?

Thanks

[Angélica Luz]

Hello Bumjun,

Thank you for reaching out to Atlassian Community!

We often see this error when trying to add an Office365 account as the custom email address and some settings can cause this, so we need some information to better investigate what is the root cause.

• Is it IMAP protocol enabled for the inbox folder?
• Is 2FA enabled? If so, please generate an app-password.
• If the password contains some special character, please change it to a password with only letters and numbers.
• If it's an exchange version, please make sure to whitelist our IPs and domains.

If none of the above works, please run the below commands on the terminal to test the connection via OpenSSL:

connect to the mail server using openssl:
openssl s_client -crlf -connect outlook.office365.com:110 -starttls pop3
once you get the OK from the server enter:
user YOUR+EMAIL
once you get OK, enter:
pass YOUR+PASSWORD

Regards,
Angélica

[Deleted user]

Hello Angélica Luz,

Thank you for your answer.

I tried one of the ways you told me, log-in.

I received the answer "No login methods supported."

-> protocol type is 'IMAP'

what is my missing to somethings?

thank you.

[Angélica Luz]

Thank you for the details and tests, Leonard.

Jira requires a connection using SSL method and this error appears if we try to connect to an IMAP server without using SSL.

• Jira server unable to retrieve messages from IMAP server with No login methods supported error

Please, follow the steps of the documentation and let us know if it works.

[mark Loss]

Thanks my issue has been fixed ..