Can the service management integration with company website

[Stephen Ila]

Can the Jira service management be integrated with a company web site so the clients can log into our company web portal and open a case and submit it online

They can track the progress as it is updated 

[Lucas Modzelewski _Lumo_]

Hi @Stephen Ila , welcome to the Atlassian Community!

On your website, you can use:

• Issue Collectors: https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/
• or JSM widgets,: https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

However, if you want to show Jira Cloud as part of your own domain, you'll need a Premium or Enterprise license. This allows you to add a custom domain, so it no longer appears as *.atlassian.net. Check: https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/ 

[Fabian Lim]

Hi @Stephen Ila 

Welcome to the community!

An example of the widget configuration can be found here: https://www.youtube.com/watch?v=qmxgL5xb_bk (5 min video tutorial)

Regards,

Fabian

[Jehan Bhathena]

Hi @Stephen Ila,

Welcome to the community.

Have you tried using Forms to get the required data from the customers visiting your portal?

https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/

Other than this, I would suggest adding a hyperlink or redirection to the portal from your website, so that the users can login to the portal via that link and track cases in the JSM Portal UI directly.

[Liz Tanner]

Hey @Stephen Ila, welcome to the Atlassian Community! 

First, to give you the straightforward answers: 1) Yes, Jira Service Management can be integrated with a company website, and 2) Yes, your clients can log into the company web portal to open cases.

Second, I have 2 links to documentation that will provide you with the set up for the Jira Service Management integration and the set up for service management of your customer support teams:

Set up a Jira Service Management integration

How to get started with service request management in Jira Service Management

Service management for customer support teams

Lastly, a big heads up! There is a very important warning at the bottom of the 1st link that should be at top. It warns that you must be a Statuspage and JSM admin, so be sure to have the correct admin permissions set for this task.

I turned "Watch" on to keep on this thread. If you need add'l help or info, please don't hesitate to reach out by @ - ing me here!

[Liz Tanner]

Hey @Stephen Ila, welcome to the Atlassian Community! 

First, to give you the straightforward answers: 1) Yes, Jira Service Management can be integrated with a company website, and 2) Yes, your clients can log into the company web portal to open cases.

Second, I have 2 links to documentation that will provide you with the set up for the Jira Service Management integration and the set up for service management of your customer support teams:

Set up a Jira Service Management integration

How to get started with service request management in Jira Service Management

Service management for customer support teams

Lastly, a big heads up! There is a very important warning at the bottom of the 1st link that should be at top. It warns that you must be a Statuspage and JSM admin, so be sure to have the correct admin permissions set for this task.

I turned "Watch" on to keep on this thread. If you need add'l help or info, please don't hesitate to reach out by @ - ing me here!