Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can we have feedback widgets and have customer permissions set to "restricted?"

Jason Sadler
Contributor
October 24, 2024

We want to only give access to our support channels to logged-in users of Jira. To do this, we set our project customer permissions to "restricted." This morning, we noticed that when the project customer permissions are set to "restricted," the feedback widgets in our application disappear. 

Is there a way for us to restrict access to support to just logged in Jira users while keeping the feedback widgets in our applications? 

1 answer

0 votes
Kris Dewachter
Community Champion
October 24, 2024

Hi @Jason Sadler ,

As per the documentation, the widget requires an OPEN portal. The widget does not provide login functionality.

https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/

Best regards,
Kris

 

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events