Can you see how an issue was raised via automation?

Hi all,

Basically I want to send an email if it was raised internally in JSM but not if its raised externally via the Portal.

Is there an If statement field I can use for reported by/created by?

Thanks all!

1 answer

2 votes

Answer accepted

Maybe you can use some of these JQL queries:

request-channel-type = email

request-channel-type = jira  

request-channel-type = portal

request-channel-type = api

Does it make sense?

Cheers,

Esteban Diaz
https://www.linkedin.com/in/estebandiaz/

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Works perfect, thanks mate!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Like • Esteban Diaz likes this