Cannot change the status on service desk

[Cihan Altunok]

I cannot seem to change the status on the service desk ( https://kynetix.atlassian.net/servicedesk/customer/portal) even though I have assigned the admin permissions.

[Ajay _view26_ · Accepted solution]

Hi @Cihan Altunok ,

Can you provide a screen shot or more context to your problem ?

Cheers

[Cihan Altunok]

Hi @aja 

So basically allowing the customer to make the status of the ticket resolved. I got a workaround by setting up an automation rule but was wondering if the client can choose Resolved from the drop-down menu.

Cihan

[Ajay _view26_]

Usually the default screen provides the option for customers to resolve the request in the portal page . Is this option missing in your configuration ?

[Cihan Altunok]

That is how our looks

I only want the Resolve the issue option

Thanks

[Ajay _view26_]

Can you confirm if the "show transition in the customer portal" is selected ?

1. From your service desk project, select Project settings () > Workflows.

2. Click next to the workflow you want to show a transition for.

3. Select Diagram to open the diagram view.

4. Make sure Show transition labels is selected.

5. Select a transition in the workflow.

6. Select Show transition on the customer portal.