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Client can't see user group list

marc_rosarian July 18, 2024

The client has the role Service Desk Customer 
He can access the form on the portal but the field "Manager" (user list) is empty .

image1image1.png


The client is also part of the group "Browse users and groups" in the Global permissions

image 2imag2.png

This is a real problem .. and I can't seem to find the solution. 
Any help would appreciated

Thx 

2 answers

1 accepted

4 votes
Answer accepted
Bibek Behera
Community Champion
July 18, 2024

@marc_rosarian ,

 

Please check for the customer permission, Project settings > Channels > Customer permissions.

Select the last option there.

Screen Shot 2021-03-15 at 16.19.03.png

-Bibek

marc_rosarian July 18, 2024

Yes that's it

There's no documentation about this . It 's crazy 

Thank you so much Bibek

Like # people like this
1 vote
Nicolas Grossi
Banned
July 18, 2024

@marc_rosarian Welcome! You might contact support.atlassian.com

 

Nicolas

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