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Close browser window after ticket creation in servicedesk

Samuel Mutel
Samuel Mutel
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March 12, 2025

Hello,

When a ticket is created through JIRA servicedesk, a page with the information of the ticket just created is displayed.

Is-it possible to close automatically this page ?

Thanks.

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Naveen Kumar_Appfire
Naveen Kumar_Appfire
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March 12, 2025

Hi @Samuel Mutel

In Jira Service Management (Jira Service Desk), there is no built-in feature to automatically close the ticket creation confirmation page after a request is submitted.

Some workarounds are to use a Browser Extension like Tampermonkey (for Chrome), which can used to execute javascript that closes the window.

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Marc - Devoteam
Marc - Devoteam
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March 12, 2025

Hi @Samuel Mutel 

Welcome to the community.

No there is not, there might be custom built browser extensions available.

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