Communication without using comment function all the time

[Benjamin Buchwald]

Hello Atlassian community,

I have a customer who would like to work with Jira Service Management Portal, but does not want to communicate there all the time. Is there a way to make this work? The customer just wants to communicate all the time. I have no idea how to get the comments into the ticket in Service Management.

Do you have an idea?

Best regards,

Benjamin

[Mickaël Orsolino]

Hi Benjamin,

Comment are possible in Jira Service management. Their is two type one "public" and one for "Service management team" "internal". What the customer exactly want to do?

[Benjamin Buchwald]

Hi @Mickaël Orsolino ,

Thank you for your prompt reply. The customer would like to post public comments. These are external comments.

Best regards,

Benjamin

[Mickaël Orsolino]

Hi @Benjamin Buchwald

I guess you can do something like that but you will have to open the service management project to everyone on the web. It will not be recomanded by Atlassian.

[Benjamin Buchwald]

Hi @Mickaël Orsolino ,

that's not what I want to do :) Do you know another solution? Should i ask atlassian support directly?

Best regards,

Benjamin