When a customer sends mail to us, JSM will send an auto-response with a ticket number. Can I get a copy of that auto response to my email address, and when we assign that ticket to the agent, can the Agent see that response in the ticket history?
This initial response can only be send to "All customers involved" which is the default setting or to the Reporter. Unfortunately, there is no way to add custom email addresses.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.