Count of Request Type

[Patricia Limbu]

I want to create a pie, bar or chart of count of request types but not able to. Why is it not in the list?

[Fabian Lim]

Hi @Patricia Limbu

Unfortunately, this feature is not available, which blows my mind.  You will have to try other reporting plugins from the marketplace. 

Here is a link to an existing thread that has some plugins: https://community.atlassian.com/t5/Jira-Service-Management/Is-it-possible-to-create-Pie-Chart-according-to-Request-Type-in/qaq-p/1087263

Cheers.

[Patricia Limbu]

Yikes!!  I thought it was just me.  Thanks! @Fabian Lim 

[Danut M _StonikByte_]

Hi @Patricia Limbu,

This can be easily done with our Great Gadgets app.  One of the many gadgets that this app offers is the Cumulative Flow Diagram Chart (CFD) gadget that displays the number of tickets from a board or filter by their type.

See this as an example:

The data can be grouped by weeks and hovering the mouse over the chart will display the actual numbers for each interval.

This app offers many other gadgets that you will find useful. If you have questions, please don't hesitate to contact us at support@stonikbyte.com.

Thank you,

Danut Manda

[Patricia Limbu]

thank you i will try it out. :) 

[Hannes Obweger - JXL for Jira]

Hi @Patricia Limbu

just to add to the list of plugins that can help with this, the request type is also available out-of-the-box in the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including issue grouping by any issue field(s), and sum-ups. With these, you can get the issue count per request type in just a couple of clicks, e.g. like so:

You can also use the request type across JXL other advanced features, such as support for (configurable) issue hierarchies or conditional formatting. I should add that JXL doesn't currently come with charts (although that's something we want to add in the future).

Any questions just let me know,

Best,

Hannes

[Ojase Emmanuval]

I think it is possible using some workaround.

You can create JSM automation rule for updating different fields, for example : 

When- Issue created

If Issue matches - "Customer Request Type" = "Desktop/Laptop support (IT)" 

etc for each Customer Request Type.

THEN - Edit A custom field - value - "Desktop/Laptop support (IT)", 

Then you can create Pie Chart on the custom field in your JSD-project.

[Patricia Limbu]

thank you i may try this out as well but we have 3 different projects with so many request types. it will be a challenge. 

[Josh Weiss]

@Patricia Limbu curious what you ultimately did to solve for this? 

We have been on JSM for about a year now, we have 3 different projects with dozens of request types and are now trying to tackle reporting. 

I was baffled when I tried to make a pie chart filtered by request types and couldn't. Stumbled on this thread while searching the issue. 

[Patricia Limbu]

I believe it was a label. Manually entered while triaging and assigning the tickets. I have another pie chart for components.