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Create ticket via e-mail

Herr Support
Herr Support January 10, 2023

Hello.
We have the problem that sometimes e-mails written to the mailbox of the ticket system are not processed and therefore do not show up as a ticket.
It also happens that when you reply to an open ticket, this is also not processed.
What could be the reason for this?

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Like Catalin Nichita likes this
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1 answer

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Riley Venable
Riley Venable
Community Champion
February 11, 2023
Common failure reasons include: Signup is not currently available, Sent from Jira, and Auto-reply mail.
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