Cross project issue cloning, unable to transition cloned issue status based on trigger issue

[Nathan Yam]

I have the following rule set up to clone an issue from one project to another via a manual trigger. 

All the conditions are successfully carried out by the automation except for the last branch condition, below is the audit log. How can I resolve this? 

[Florian Bonniec]

Hi @Nathan Yam 

Are you sure the status from FSD project are also available in CISD project ?

Regards

[Nathan Yam]

Hi @Florian Bonniec correct, it is. 

[Florian Bonniec]

And you have a transition available from the first status of your workflow to the target status ? If you go on CISD-40, you have as user a transition to do it manually ? If it's not available, automation should not be able to reach the status either.

Regards

[Clara Belin-Brosseau_Elements]

Hello @Nathan Yam

 As an alternative to Automation (that can be complex sometimes), I would suggest trying our app Elements Copy & Sync to manually clone issues to another project.

 It allows you to clone Jira issues with all their content (summary, description, custom fields, comments, attachments…). You can even sync the clone and source issue if needed.

You can check the guide here.

The app is for free during 30 days (and it stays free under 10 users).