Custom Fields in Email Notifications

[Stephanie Carter]

How can I add a custom field to an email notification (namely - the approver email).

I would ideally like to include a snapshot of the request in the body of the email. I was hoping for something like ${issue.customfield.12345} as a variable but that doesn't seem to work. All the other articles I've seen seem very complicated and are mostly for Server/DC.

[Muhammad Fahad · Accepted solution]

Hi @Stephanie Carter - You can't add more fields other than these listed variables: https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-content-of-your-customer-notifications/