Custom fields in canned reponses

[Муромцев Илья]

Hello everyone.

My issues have custom filed named 10301.

I am trying to insert this field value into my canned response.

It's easy to insert issue variables like  description, key, etc.
You just write :  ${issue.description}  and it works.

I am trying to do the same with my custom field:

${cf(jql.issue, 10301)}   , but it doesn't work.

I've also tried ${cf[10301]} and it doesn't work as well.

Could anyone please explain to me how to use custom fields in canned responses.

Thank you in advance.

[Avinash Bhagawati _Appfire_]

Hi @Муромцев Илья ,

Welcome to Community !

With current configuration you will not be able to use custom field values in canned responses. Please find below atlassian ticket for the same and vote or watch to get further updates on the ticket.

https://jira.atlassian.com/browse/JSDSERVER-5812

Also with the help of Canned Responses Pro templates for Jira you will be configure custom field values in canned responses.

Thanks,

Avinash

[Муромцев Илья]

Thank you for your answer, Avinash.
You've been helpfu :-).