Customer Notification Email Not Same as Test

[Jeremy Cornwell]

Our customer notifications emails look different than what appears in the template. The full URL is appearing next to the text that should be the link. When I receive a response from a ticket I post with Jira Support, the formatting is correct. What causes the formatting to be dropped on ours and includes the full request and notification URLs?

[Hampus Lindgren]

Any solution to this? We have exactly the same problem.

[Hampus Lindgren]

Found the solution in another post. In Atlassian portal, go to your profile and manage settings. Change Email notifications format from Text to HTML.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Notifications-showing-complete-urls-instead-of-link/qaq-p/1612726

[Jeremy Cornwell]

Also should be noted that the test send of the email notification is formatted correctly.