Customer is not able to email issues to the Portal
Previously the customer was able to share issues via his email but now he is unable to share. it says he doesn't have access. I check the customer permission he is using the same email and using the email that was provided by us. Can you pls help to sort of this issue.
1 answer
Markku Miettunen
Contributor
Please check Customer permissions in Project settings. Under Who can raise requests?, you should select Anyone can raise a request on the customer portal or by email. This enables submitting requests by email.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.