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Customer not able to login to portal - getting 502 bad gateway error

Ginette Gagne
Ginette Gagne
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March 25, 2025

This occurred on March 25th around 00:15 EDT (GMT -4).

The problem is no longer occurring but it caused issues then and couldn't get data from the customer.  Was there some maintenance occurring during that time?

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Marc - Devoteam
Marc - Devoteam
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March 25, 2025

HI @Ginette Gagne 

Welcome to the community.

There is still an ongoing maintenance window, see: https://status.atlassian.com/ 

So it could have been maintenance based on your instance hosted in an affected location

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