Customer rights to close or cancel the ticket

[Rodriguez, Jhon Ronald]

Is it possible to give a customer rights to close or cancel their own ticket?

[Ioana · Accepted solution]

Hi Rodriguez,

This is possible in Jira Service Management projects if you enable "Show transition on the customer portal" on the transition in the workflow.

You can find instructions here: https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/

Regards,

Ioana

[Lukasz]

Can this be used in the JSM Team-managed projects? I don't see this option in my team project: