Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Customers are not receiving notifications, this is happening sporadically

satej.nazare@nuance.com
satej.nazare@nuance.com
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 4, 2020

One of our customers has reported that they're not receiving notification emails on their comments they have entered on a ticket. 

This is happening intermittently on https://touchcommerce.atlassian.net/servicedesk/customer/portal

I'm unable to figure out why it's happening. Can anyone assist with this?

 

Answer
Watch
Like Patricia Francezi likes this
460 views

1 answer

0 votes
Patricia Francezi
Patricia Francezi
Community Champion
April 20, 2020

You can use the Notification Helper to identify the issue 

https://your-siteid.atlassian.net/secure/admin/NotificationHelperAdmin.jspa

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.