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I run a support team that services a number of very different customer groups, and one of our key challenges has been that different parts of the business need a different experience, particularly with notifications, branding and workflows
Am I correct in assuming that the neatest way to do this is to create a separate project for each customer group, and then bring them together in the agent view?
Hi @ezra bibby ,
without going into various apps, it sounds indeed like separate projects would be the way to go.
You can use dashboards for the agents view to bring everything together in a neat way.
Best,
Bob
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