Default fields for JSM Incident Management

[Myles Boyd]

We are slowly starting to roll out JSM.

However, as part of planning, we need the list of default fields and values.

I did find this link searching the JSM Cloud Support Document page.

https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-in-an-agents-view-of-an-incident/

but when I click it, it takes me to back to the Support page.

Does anyone know where I can find said list?

Many thanks in advance

[Kerli Suve · Accepted solution]

Hello, @Myles Boyd !

While  @Rishabh Jhawar showed where to find all fields and @Anandhi Arumugam _Cprime_ showed the other request types fields where the articles work as intented, I wanted to add that the default fields should be: 

Affected services, Affected hardware, Urgency, Impact, Severity, Pending reason, Source, Product categorization, Operational categorization, Source, Responders

Although the articles for IM don't work for me either and re-direct back to general page, I found these fields written in JSM as a notification when you are assigning a request type to incident category. 

Hopefully at some point this page Default fields in the issue view of an incident will be fixed to not re-direct back to Best practices for incident management | Jira Service Management Cloud | Atlassian Support

[Rishabh Jhawar · Accepted solution]

Hi @Myles Boyd ,

Welcome to the Atlassian Community!

Follow the screenshots below and you will be able to get all default fields.

I believe this helps.

Regards,

Rishabh

[Myles Boyd]

Thank you

[Rishabh Jhawar]

Happy to help ☺️ 

[Anandhi Arumugam _Cprime_ · Accepted solution]

HI @Myles Boyd May be this would help

https://support.atlassian.com/jira-service-management-cloud/docs/default-fields-for-problem-requests/

https://support.atlassian.com/jira-service-management-cloud/docs/default-form-fields-for-change-requests/

https://support.atlassian.com/jira-service-management-cloud/docs/set-mandatory-fields-to-automatically-prioritize-incidents/

But as you say, I can't find the Documentation for Incidents. Looks like an issue there.