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Description field in Form not displaying properly on Issue view

James Nelson
Contributor
January 29, 2025

I created a form and attached it to a request for a new service desk we're building out.  At the bottom of the form is the "Other comments here", which I've linked to the "Description" field of the issue.  However, when this is submitted by a customer, the "Description" field on the Issue view for the service desk all the formatting (from my example ticket, the Description shows as:

{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"This is a test ticket. Ignore it."}]}]}

If you expand the "Attached Form" section of the ticket, it displays fine there.

1 answer

0 votes
James Nelson
Contributor
January 29, 2025

Here is the field config in the form:
image.png

Description in Service Desk view:
image.png

And how it looks in the form:
image.png

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