Different Customer Roles in an Service Desk Organisation

[Rick Blom]

We would like to group our customers into the organisations they belong to. That is no problem, however that allows all customers within the organisation to see all issues from their collegues. We would like to have a mechanisme of:

• Customer key-users within the organisation, which can see al the issues related to the organisation.
• Customer users which only can see their own issues, and not from the other customers in the the same organisation.

Any Idea how to achive this. Specially this would be a requirement for the EU GDPR regulations to show who has acces to what and what do we know prom a special person.

[Coco _El mejor_]

Could you solve this? I have the same problem and  two posible solutions:

• I´m using Extension for Jira Plugin to synchronize user between organisation and jira groups. I was wondering to implement soon the same you want. I didn´t plan it yet, but my first idea was enable nested-groups and create it ( Customer key-users into Customer users). With this, I can limit customer users which request type can use to raise a ticket ( Again, this is a feature of Extension for Jira).  You can try with this and see if you can configure the visibility of the customer portal to hide organisational ticket to Customer users.

• On the other hand, I was looking forward and found Users in Organization Structure by DragonSoft . this could help you, but i understand this plugin does not use the native feature Organisations.

[Jack Brickey]

If you leave the “customer users” outside of any organization, I.e. at the root Customer level you can achieve this. Obviously they don’t show in their respective organization levels but your key requirements are met.