Disable automatical user creation from CC

[Nat M]

Hi,

We are running JIRA Service Management Cloud version. Now when one of our agents replies to customer via email with participants in CC, they are automatically invited to our Service Desk. 

Under Customer permissions it says " Agents and project admins can add new customers to a project at any time by including their email address in the "To" or "Cc" field when replying to a request’s email notification"  But where and how can we restrict the rule? We don't want this activity to be automatic.

Thanks,

Nat

[Liam Green]

Hi Nat

To clarify, are your customers and agents both using email, instead of Jira to manage tickets?

[Nat M]

Yep.